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class="Post__Header"> <div class="Post__Date"> <span class="Icon Icon--small Icon--schedule" style="font-size: 14px;"></span> 10/15/2026 1:44:54 PM </div> <div class="Post__Link Post__Link--return flex flex-row justify-center"> <span class="Icon Icon--small Icon--left leading-6"></span> <a class="Post__Link" href="/news/"> Back to Search </a> </div> </div> <div class="Category__List"> <div class="Category__item">News & Public Notice</div> </div> </div> <div> <div class="Layout--1"> <!-- useCDN: True --> <p>Service frameworks evolve—not because past choices were wrong, but because new challenges require continuous learning and adjustment.<br><br><strong>"Changing service agreements over the years is us trying to adjust, learn, and grow to do better, with the right intent."<br></strong><strong>— Michael Graves, CAO</strong><br><br>In the Season 1 finale of The Oxford County Podcast, CAO Michael Graves joins Oxford County Warden Marcus Ryan and County CAO Ben Addley to break down local government services: who does what, why it matters, and how municipal partnerships adapt to better serve the community.<br><br>Catch the final episode of the 2022–2026 County Council term on <strong><a href="https://www.youtube.com/watch?si=LESZCQAmoq2zDp8F&v=9pd7Zdyxe54&feature=youtu.be" data-anchor="?si=LESZCQAmoq2zDp8F&v=9pd7Zdyxe54&feature=youtu.be">YouTube</a></strong> or <strong><a href="https://open.spotify.com/episode/3YIBa2bh0P9twBBNbJ86rG">Spotify</a></strong>.</p> <p><a rel="noopener" href="/On%20November%2030,%20I%20had%20the%20opportunity%20to%20present%20a%20case%20study%20titled%20Small-Town%20Challenges:%20Communications%20&%20Growth%20in%20Ingersoll%20at%20the%20Annual%20Municipal%20Communications%20Conference%20in%20Toronto.%20%20The%20session%20offered%20a%20look%20into%20what%20it’s%20really%20like%20to%20lead%20municipal%20communications%20during%20times%20of%20rapid%20growth%20in%20our%20community.%20It%20highlighted%20how%20building%20strong%20cross-departmental%20alliances%20lightens%20the%20load%20and%20drives%20real%20results%20across%20our%20organization%20-%20benefiting%20both%20our%20staff%20and%20residents.%20%20Drawing%20from%20our%20shared%20experiences,%20the%20presentation%20demonstrated%20how%20intentional%20systems%20make%20a%20tangible%20difference.%20Above%20all,%20it%20celebrated%20the%20power%20of%20cross-departmental%20trust%20and%20unified%20messaging%20in%20keeping%20Ingersoll%20connected,%20informed,%20and%20resilient.%20%20Thank%20you%20to%20everyone%20across%20our%20departments%20for%20working%20with%20me%20as%20we%20serve%20our%20community%20together." 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